1. Who We Are

Patch Access is a private hire taxi service operating in Wiltshire, UK. We are committed to protecting your privacy and handling your data responsibly.

2. Data We Collect

When you use our service, we collect:

• Contact information: Name, phone number, email address
• Booking details: Pickup/dropoff locations, times, passenger count
• Payment information: Card details (processed securely via our payment provider)
• Communication records: Messages exchanged through our platform
• Device information: Browser type, IP address (for security purposes)

3. How We Use Your Data

• To process and fulfill your bookings
• To send booking confirmations and reminders
• To contact you about your journey
• To process payments
• To improve our service
• To comply with legal obligations

4. Data Sharing

We share your data only with:

• Our drivers: Name, phone, pickup/dropoff locations (to complete your journey)
• Payment processors: To securely process card payments
• Legal authorities: If required by law

We never sell your data to third parties or use it for marketing without your consent.

5. Data Retention

• Booking records: 7 years (legal/tax requirement)
• Account data: Until you request deletion
• Communication logs: 2 years

6. Your Rights (GDPR)

Under UK GDPR, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate data
• Erasure: Request deletion of your data (where legally permitted)
• Portability: Receive your data in a portable format
• Object: Object to certain processing activities

To exercise these rights, contact us using the details below.

7. Security

We protect your data using:

• Encrypted connections (HTTPS/TLS)
• Secure database storage
• Access controls limiting who can view your data
• Regular security reviews

8. Cookies

Our website uses essential cookies to keep you logged in and remember your preferences. We do not use tracking or advertising cookies.

9. Changes to This Policy

We may update this policy from time to time. We will notify you of significant changes via email or through our platform.

10. Contact Us

For privacy-related queries or to exercise your rights:

• 📞 Phone: +44 7340 499 769
• 📍 Wiltshire, United Kingdom