1. Service Overview

PatchAccess provides a taxi booking platform connecting passengers with licensed private hire and hackney carriage drivers in the Wiltshire area. By using our service, you agree to these terms.

2. Patchline

Patchline is a separate, faster way to reach a taxi — tapping "Ring the rank" shares your location with every licensed Wiltshire hackney carriage currently signed on to Patchline, the same way calling a taxi rank's landline would.

• Patchline only introduces you to a licensed hackney carriage driver — it never offers a private hire vehicle.
• If a driver responds, the contract for that journey — and payment for it — is between you and that driver directly, not with PatchAccess.
• Fares are the driver's meter or the local council's fixed tariff, payable to the driver, not through PatchAccess.
• Patchline cannot guarantee a driver will be available. An empty rank can happen — if nobody responds, you'll be offered a direct callback or asked to call us instead.

3. Booking & Cancellation

• All bookings are subject to driver availability.
• Fares shown at booking time are estimates. Final fare may vary based on actual route, waiting time, or additional stops.
• Cancellations made less than 1 hour before scheduled pickup may incur a cancellation fee.
• We reserve the right to cancel bookings if passenger behaviour poses a safety risk.

4. Payments

• Payment is due at the end of your journey unless otherwise arranged.
• We accept card payments and cash.
• For account customers, invoices are issued monthly and due within 14 days.

5. Passenger Responsibilities

• Be ready at the pickup location at the scheduled time.
• Provide a pickup location precise enough for a driver to find you — an address, postcode, clear landmark, or (where offered) your shared GPS location. We're not liable for delays caused by an inaccurate or incomplete pickup location.
• Ensure all passengers wear seatbelts.
• No smoking, vaping, or consumption of alcohol in vehicles.
• Any damage to vehicles caused by passengers will be charged accordingly.
• Child car seats must be requested at time of booking.

6. Luggage & Property

• Standard saloon vehicles accommodate reasonable luggage. For excess luggage, please inform us when booking.
• We are not liable for items left in vehicles, though we will make reasonable efforts to return found property.

7. Liability

While we take every care to ensure safe and timely service, PatchAccess shall not be liable for:

• Delays caused by traffic, weather, or circumstances beyond our control.
• Missed flights, trains, or appointments due to such delays.
• Consequential losses arising from service disruption.

8. Data Protection

We collect and process personal data in accordance with our Privacy Policy. Your data is used solely to provide our service and is never sold to third parties. Where our website chat assistant or booking form offer a "share my location" option, sharing it is always optional, only ever requested when you actively choose to, and used solely to help a driver find you for that booking — see the Privacy Policy for full details.

9. Changes to Terms

We may update these terms from time to time. Continued use of our service after changes constitutes acceptance of the new terms.

10. Contact

For questions about these terms, contact us at +447340499769.